NOTE:

- Provide bright, filtered or indirect sunlight.

- Water weekly or whenever the top third of the soil is completely dry. Watering needs may vary slightly based on species.

- Adjust watering frequency as needed. For example, you may find that you need more often in hot and sunny summer months and cut back in fall and winter months.

- For more information regarding how/when to water you house plants, check our our blog post on WHEN TO WATER YOUR HOUSE PLANT.

House Plants: Each plant is shipped in its plastic nursery pot and is individually wrapped to protect foliage. Wood excelsior is used to help keep the soil in place during transit.

Succulents: Each succulent is shipped in its plastic nursery pot and is individually wrapped to protect delicate foliage. Wood excelsior is used to help keep the soil in place during transit. Some succulents may ship bare root.

Air Plants: Air plants are shipped safely nestled in wood excelsior for cushioning and protection during transit.

Pots & Accessories: Each piece is carefully wrapped in bubble wrap to help protect from damage during transit.

Winter Shipping: During colder months, every order will come with complimentary heat packs to keep plants warm and toasty on their journey. We will only send out plants Mondays through Wednesdays to avoid the possibility delivery delays over the weekend. We will use our discretion and hold packages for dispatch if your area is predicted to experience severe cold weather at the time or order fulfillment.

For more information about shipping, including shipping rates, please visit our Shipping & Returns page.

I'm new to plants, do you have a guide somewhere to help get me started?
We do! You can find all of our guides and more on our blog. If you still require further assistance, email us with your question(s) and one of our friendly and knowledgeable customer service agents will be more than happy to assist you.

What should I do with my plants once I receive them?
Unwrap the plants as soon as you can and remove any wood excelsior shreds to allow the soil to breathe (we use wood excelsior to keep soil in place during shipping). If the soil has dried out completely during transit, you can give the plant a sip of water. Air plants can be soaked upon arrival. Allow all plants some time to acclimate to your home environment.

Do I need to repot my new plants?
Although many growers consider repotting all their new plants a part of their practice, it isn't necessarily required. For the most part, succulents can stay growing in their nursery pots for a year or even two before needing to be repot because they are slow growers and have smaller root systems. House plants grow at a faster rate and may need to be repot shortly after you receive them. Keep in mind that most plants prefer to be root bound so our recommendation is that you should definitely repot your plants whenever their roots are growing out the top of the soil or through the drainage holes at the bottom. For more information on plant repotting, visit our guide Repotting House Plants - How and When to Do It.

Can I choose which plants to be included in my bundle(s)?
Bundles are selected at random based on the availability of our beautiful selection at the time of order fulfillment. Since the stock rotation changes frequently, we are unable to guarantee or accept any requests for specific species to be included in bundles. That being said, if you leave a request in your order note, the fulfillment team will accommodate your request to the best of their ability.

I ordered a bundle and need some help with plant identification.
We've created a House Plant Identification Guide to help you identify the plants that arrived in your bundle. If you have any problems identifying your plants after reading the guide, send us an email with photos to hello@plantcollective.co and a customer service representation will happily help you ID your plant(s)!

What happens if my order is damaged while in transit?
It is common to lose a leaf or two during transit, however, sometimes the courier is a little too rough on handling or mother nature decides to interfere. Not to worry! We offer Plant Collective Shipping Insurance that covers any lost, damaged, or stolen product.

If you have any other questions, please feel free to contact us by email at hello@plantcollective.co