SHIPPING & RETURNS

Where do you ship?

Succuterra ships to all provinces across Canada from Vancouver, BC to St. Johns, Newfoundland and everywhere in between! (We do not ship to the territories at this time)

 

How much is shipping?

Standard Shipping
Base Price: $14.99
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Standard Shipping - Ontario
Base Price: $9.99
Applicable to orders shipped to Ontario - Excludes Major Cities
-
Standard Shipping - GTA
Base Price: $4.99
Cities Included: Toronto|Mississauga|Brampton|Caledon|Oakville|Burlington|Milton|Halton Hills|Vaughan|King City|Richmond Hill|Aurora|Newmarket|Markham|Whitchurch|Stouffville|East Gwillimbury|Georgina|Uxbridge|Pickering|Ajax|Whitby|Oshawa|Scugog|Clarington
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Standard Shipping - Major City
Base Price: $7.99
Cities Included: Québec City|Montréal|Wasaga Beach|Port Dover|Vancouver|Calgary|Edmonton|Ottawa|Gatineau|Winnipeg|Quebec City|Hamilton|Kitchener|London|Windsor|Saskatoon|St. Catharines|Niagara Falls|Regina|Barrie|Sherbrooke|Guelph|Kingston|Kanata|Trois-Rivières|Milton|Red Deer|Brantford|Thunder Bay|White Rock|Sudbury|Saint-Jean-sur-Richelieu|Peterborough|Saint-Jérôme|Sarnia|Châteauguay|Drummondville|Belleville|Sault Ste. Marie|Welland|Pelham|Airdrie|North Bay|Cornwall|Chatham|Georgetown|St. Thomas|Woodstock|Bowmanville|Spruce Grove|Leamington|Stouffville|Orillia|Stratford|Orangeville|Bradford|Leduc|Saint-Georges|Keswick|Elmhurst Beach|Bolton|Midland|Innisfil|Waterloo|Sarnia|Cambridge|Kenora|Woodstock

 

  *Custom/Wholesale Orders Excluded

 *Below rates are subject to order value*

 

British Columbia, Alberta, Nova Scotia, Newfoundland, New Brunswick, PEI
Free Shipping:  $100.00–$599.99
*Upgrade - Express Shipping (1-3 Days) : $1.00–$99.99 = $24.99
*Upgrade - Express Shipping (1-3 Days): $1.00–$99.99 = $29.99
Wholesale Shipping (all wholesale & custom orders must select this option): $350.00 and up = $50.00

 

 

Ontario
Free Shipping: $100.00 and up 
Pickup In-Store (Please email to confirm but most orders can be ready next day):
*Upgrade - Express Shipping (1-3 day): $0.00–$49.99 = $24.99
*Upgrade - Express Shipping (1-3 Days): $50.00–$99.99 = $24.99
Wholesale Shipping (all wholesale & custom orders must select this option): $350.00 and up = $50.00

 

Saskatchewan, Manitoba, Quebec
Free Shipping: $100.00–$599.99
*Upgrade - Express Shipping (1-2 days): $0.00–$599.00 = $24.99
Wholesale Shipping (all wholesale & custom orders must select this option): $350.00 and up = $50.00

 

How long will it take?

Shipping estimates:

Toronto (GTA Area): 1- 2 business days

Ontario: 1-4 business days

Western Canada: 2-7 business days

Eastern Canada: 2-7 business days

 

Please note we do require 2 business days to process orders before shipping.

 

Do you ship internationally?

We currently do not ship outside of Canada.

 

 

 

When do my plants ship?

We ship Monday - Friday! In the winter, we may hold packages over the weekend.

 

 

How do you package them?

Your succulents and air plants are hand-packed for their journey to your home. We will place them in a bed of shredded craft paper and may choose to wrap them individually (especially with cacti!). This protects them from both the weather & damage in the case of rough handling.

When you get your succulents, make sure to unwrap them immediately. Get them some sunlight & a tiny spritz of water if necessary. (straight to the roots)

 

Order Processing:

Please allow 1-2 days for your order to be processed. 

 

RETURNS

Unfortunately we do not offer any returns on live plants including succulents, cacti & air plants. That being said, we care about your experience & will do everything we can to make sure you have a great experience purchasing from us. 

If you have a problem with your order, follow these steps:

  1. Send us an email at Hello@succuterra.ca with the following

 

Damaged products:

All plants are handpicked and guaranteed to be disease free & premium quality. 

If your plants arrive damaged, please contact us within 48 hours. 

Please note:

 

 

We address each request on a case by case basis and all exchanges, credits & refunds are at our sole discretion. Thanks!