I'm new to plants, do you have a guide somewhere to help get me started?
We do! You can find all of our guides and more on our blog. If you still require further assistance, email us with your question(s) and one of our friendly and knowledgeable customer service agents will be more than happy to assist you.
What should I do with my plants once I receive them?
Unwrap the plants as soon as you can and remove any coconut shreds to allow the soil to breathe. If the soil has dried out completely during transit, you can give the plant a sip of water. Air plants can be soaked upon arrival. Allow all plants some time to acclimate to your home environment. Should there be any issues with your order, email us with photos within 24 hrs of receiving your order.
When will a particular product be restocked?
We pull in new plants and restock weekly, however what is received will depend on availability, seasonality, etc. The best way to find out what's back or new in stock is to follow us on Instagram @plantcollective.co, or, if you are eyeing a particular product, you can sign up on the product page to be notified by email as soon it is back in stock!
What happens if my order is damaged while in transit?
It is common to lose a leaf or two during transit, however, sometimes the courier is a little too rough on handling or mother nature decides to interfere. Not to worry! We offer Plant Collective Shipping Insurance that covers any lost, damaged, or stolen product.
If you have any other questions, please feel free to contact us by email at email@example.com