All our plants are backed by a 14 day happiness guarantee. If your plants are damaged in any way upon arrival, please take a photo immediately and send it to hello@succuterra.ca along with your order # and we will either reship you new product or issue you store credit.

YES! All customers will receive a tracking number. It is your responsibility to track your package and make sure you are home to receive it. This is especially important in the winter as any orders left on your doorstep will freeze. Some orders may be delivered to your nearest post office if the courier misses you and must be picked up promptly. We all know that "sorry we missed you" tags go missing *cough*don't actually get left on your door *cough* so please, please track your package and make sure you follow your plant babies to their new forever home!

• Orders generally take 1-5 days depending on how far you are located from our store in Toronto.
• We generally ship next day on all orders though we do have a 1-2 day order processing period in case we are backlogged.
• Summer - We ship 5 days a week as plants will be okay in the warehouse over the weekend.
• Winter - We ship 90% of orders Mondays-Wednesday with heat packs + expedited shipping. (All orders are guaranteed to make it to you healthy)

• Many plants including air plants, succulents, cactus and house plants can last for 3+ weeks in a box. HOWEVER, we feel it's best to ship orders to reach you within 5 days so 99% of orders will be shipped to reach you within that time frame.
  
  
• WINTER* all air plants, succulents, house plants and cactus will be shipped with heatpacks and timed to reach you without being in transit during a weekend. This may result in your shipment being sent out the following week as we try and ship everything on Monday/Tuesday.
  
  
• **Courier Error - Couriers sometimes miss their delivery standards (i.e. they promise delivery Friday, it shows up on your door Monday morning). This is a risk we all take in order to be able to ship our plants and the reason why we try and ship on Mondays/Tuesdays to avoid any issues. That being said, we stand behind our product 100% and if your product arrives damaged, we will make it right! :)

• We ship to all provinces
• We do not ship to Yukon, NWT, Nunavut
• We do not ship outside of Canada

• We ship to PO Boxes
• In the winter, please consider picking up at a post office as they cannot withstand freezing temperatures (sitting in your box).
• Please track your package and pickup from PO box immediately upon delivery so they do not get damaged