I'm new to plants, do you have a guide somewhere to help get me started?
We do! You can find all of our guides and more on our blog. If you still require further assistance, email us with your question(s) and one of our friendly and knowledgeable customer service agents will be more than happy to assist you.
What should I do with my plants once I receive them?
Unwrap the plants as soon as you can and remove any wood excelsior shreds to allow the soil to breathe (we use wood excelsior to keep soil in place during shipping). If the soil has dried out completely during transit, you can give the plant a sip of water. Air plants can be soaked upon arrival. Allow all plants some time to acclimate to your home environment.
Do I need to repot my new plants?
Although many growers consider repotting all their new plants a part of their practice, it isn't necessarily required. For the most part, succulents can stay growing in their nursery pots for a year or even two before needing to be repot because they are slow growers and have smaller root systems. House plants grow at a faster rate and may need to be repot shortly after you receive them. Keep in mind that most plants prefer to be root bound so our recommendation is that you should definitely repot your plants whenever their roots are growing out the top of the soil or through the drainage holes at the bottom. For more information on plant repotting, visit our guide Repotting House Plants - How and When to Do It.
Can I choose which plants to be included in my bundle(s)?
Bundles are selected at random based on the availability of our beautiful selection at the time of order fulfillment. Since the stock rotation changes frequently, we are unable to guarantee or accept any requests for specific species to be included in bundles. That being said, if you leave a request in your order note, the fulfillment team will accommodate your request to the best of their ability.
I ordered a bundle and need some help with plant identification.
We've created a House Plant Identification Guide to help you identify the plants that arrived in your bundle. If you have any problems identifying your plants after reading the guide, send us an email with photos to firstname.lastname@example.org and a customer service representation will happily help you ID your plant(s)!
What happens if my order is damaged while in transit?
It is common to lose a leaf or two during transit, however, sometimes the courier is a little too rough on handling or mother nature decides to interfere. Not to worry! We offer Plant Collective Shipping Insurance that covers any lost, damaged, or stolen product.
If you have any other questions, please feel free to contact us by email at email@example.com