I'm new to plants, do you have a guide somewhere to help get me started?
We do! You can find all of our guides and more on our blog. If you still require further assistance, email us with your question(s) and one of our friendly and knowledgeable customer service agents will be more than happy to assist you.
What should I do with my plants once I receive them?
Unwrap the plants as soon as you can and remove any coconut shreds to allow the soil to breathe. If the soil has dried out completely during transit, you can give the plant a sip of water. Air plants can be soaked upon arrival. Allow all plants some time to acclimate to your home environment. Should there be any issues with your order, email us with photos within 24 hrs of receiving your order.
Can I choose which plants to be included in my bundle(s)?
Bundles are selected at random based on the availability of our beautiful selection at the time of order fulfillment. Since the stock rotation changes frequently, we are unable to guarantee or accept any requests for specific species to be included in bundles. That being said, if you leave a request in your order note, the fulfillment team will accommodate your request to the best of their ability.
I ordered a bundle and need some help with plant identification.
If you are unable to ID one or more plants you received in a bundle, simply email us with a photo of the plant(s) in question and one of our kind and knowledgeable customer service agents will happily ID the plant for you!
What happens if my order is damaged while in transit?
It is common to lose a leaf or two during transit, however, sometimes the courier is a little too rough on handling or mother nature decides to interfere. Not to worry! We offer Plant Collective Shipping Insurance that covers any lost, damaged, or stolen product.
If you have any other questions, please feel free to contact us by email at firstname.lastname@example.org