The wait is finally over, and your plant babies have completed their journey to you! Now what? In this article, we will go over all the steps you should take once receiving a shipment of plants, as well as provide you with the plant care knowledge you’ll need to help give your new plants a head-start to a happy life!
Bring your plants inside – If the courier has left your plants outside, bring them inside to room temperature as soon as you can.
Unwrap plants – Carefully unbox and unwrap all your plants as soon as possible to give them some light and fresh air to breathe.
Inspect your plants – Have a close look to make sure everything seems okay. Sometimes plants will lose a leaf or two in transit but that is to be expected during shipping and handling. If you are concerned that the damages are major and may affect the overall health of your plant, be sure to take photos right away and email our customer support team at email@example.com for further assistance.
*Note for succulents: Most succulents produce a layer of epicuticular wax, or “farina”. During shipping and handling, farina may rub off in transit causing the plant to look “blotchy”. Read more about farina on succulents here.
Quarantine your plants – If you have other plants in your home, be sure to keep your new plants separate for at least a few days. During this time, inspect them daily to make sure there are no signs of pests. Although our plants go through several quality checks weekly, it’s possible that pests can appear from hiding dormant in the soil. It is important to keep in mind that no house, botanical garden, greenhouse, nursery, online retailer or boutique plant shop is guaranteed to be pest-free. The sooner you can accept that pests are going to be a natural part of owning house plants, the sooner you can learn the signs of an infestation and how to control any outbreaks. For more information on how to spot and control pests, visit our blog post “House Plants 101: Pest Control”.
Immediate care instructions
Water – If you purchased air plants, they can be soaked right after you unpack them. Be sure to only use distilled, rain, or tap water that has been left to dechlorinate overnight. Allow the air plants to dry completely after watering (place them sideways or upside down, in front of a fan if you have one) before you place them upright in their displays.
For detailed air plant care information, visit our blog “How To Care For Your Air Plants”.
For cool air plant facts, visit our blog “The Life Cycle of Air Plants”.
Water – We do our best to avoid sending plants that are freshly watered to avoid moisture issues while in transit. So if you receive your plant(s) and the soil seems bone-dry and the plant looks a little droopy, give it a small sip of water.
Bundles – If you purchased a bundle and need help identifying what plants you received, make sure to check out our House Plant Identification Page. If you’re still not sure, simply send us an email with a photo of the plant and one of our customer support team members will happily ID the plant for you!
Repotting (optional) – Some collectors like to do this for different reasons. Some just have a specific soil that they know performs well for their needs, while most do it as a precautionary step for pest control. We recommend that you allow your plants a week or two to acclimate to their new home environment first, as repotting generally causes stress to the plant.
Some more helpful articles on house plant care:
Top 10 Commonly Asked House Plant Questions
10 Most Common Mistake That New Plant Parents Make
When Should I Water My House Plants?
Repotting House Plants – When and How to Do It
3 Effective Ways to Increase Humidity For Your House Plants
Water – Only water if the soil is bone dry and the leaves look wrinkled or dehydrated.
Light – Get your succulents into bright light to keep them growing compact and colourful. If you do not have adequate sunlight, you may want to look at purchasing grow lights.
Repotting (optional) – For the same reasons as house plants, some collectors like to do this for different reasons. Some just have a specific soil that they know performs well for their needs while most do it as a precautionary step for pest control. We recommend that you allow your plants a week or two to acclimate to their new home environment first, as repotting generally causes stress to the plant. Just make sure that you are using well-draining succulent soil, as they are designed with succulent’s sensitivity to excess moisture in mind. For more information on houseplant soil vs. succulent soil, visit our blog “What’s the Difference Between House Plant and Succulent Soil?”.
Some more helpful articles on succulent care:
How to Care For Your Succulents
How to Water Your Succulents
What is Farina on Succulents?
How Can I Save My Overwatered Succulent?
Repotting Your Succulent
Tips for Repotting Your Cactus
How To Propagate Succulents
How to Take Care of Your Succulent in Winter
Heat Packs: during the cold months, all plant orders are shipped with complimentary heat packs to keep them warm and toasty during their travels. In case you were wondering what the pouch wrapped in kraft paper is!
Cold damage: If your area experienced extremely cold temperatures, it's possible that your plant(s) may have received a little frost damage. Frost damage looks grey to black in colour. If the frost damage is greater than one or two leaves, be sure to take a photo and email the customer support team as soon as possible for assistance.
We strive to provide not only the best quality plants but the best quality care to all our customers as well. Our friendly and knowledgeable team is available for lifetime support should you have any questions about your plants or plant care. So please do not hesitate to reach out if you ever need some assistance. Happy growing!
House Plant Soil
Our proprietary blend of house plant soil was created specifically for your precious plant babies. We designed it to help prevent root rot and increase drainage while providing the nutrients they crave. Mixed in-house! Size: Medium - 1 Litre per bag (approx.) Large… Read More
Our proprietary blend of fast-draining succulent soil was created specifically for your precious succulent babies. We designed it to help prevent root rot and it contains none of the conventional ingredients you would find in regular potting soil such as sphagnum/peat moss (which… Read More